2020 Covid-19 FAQs

We know you have questions regarding the governor's mandated mask order. At this time Parrot Island has been instructed to follow the directive for pools and water parks. Follow the link below to see that directive from the governors office. This directive is the document Parrot Island has followed all of the 2020 operating season. This page is updated frequently! 

Click here to see the directive from the governor's office for pools and water park.

Updated: 07/20/2020

Parrot Island Waterpark is open daily. We have been hard at work developing temporary operating procedures that follow the CDC guidelines regarding social distancing and the operation of aquatic areas. Our first priority has always been to provide the safest possible environment for all of our valued guests and staff members. Along with enhanced sanitation procedures, there are a number of new procedures that must be followed to enjoy our facilities this year. NOTE: Do not move furniture. All park furniture has been placed six feet apart, per the Arkansas Department of Health's requirement. 

TICKET PURCHASE PROCESS

All guests will be required to pre-purchase date specific tickets PRIOR to entry into the park, including SEASON PASS HOLDERS.

Season pass holders will need to reserve the date they would like to visit by following this procedure:

• Visit the Parrot Island online store – click here
• Click my account
• Log in with your Season Pass ID number
• Click on capacity day and season pass tickets - click here
• Select the day you wish to visit by clicking the calendar to the left
• Click the check box located next to “next”
• Enter the requested information and click “next”
• Select the required number of tickets then click “next”
• Complete the process by checking out
• Valid Season Pass holder will have a zero dollar total
  - PLEASE NOTE: You will need your Season Pass and the ticket your have "purchased" for check in.

NON SEASON PASS HOLDERS

• Visit the Parrot Island online store – click here
• Click on capacity day and season pass tickets - click here
• Select the day you wish to visit by clicking the calendar to the left
• Click the check box located next to “next”
• Enter the requested information and click “next”
• Select the required number of tickets then click “next”
• Complete the process by checking out.
• Follow the check in steps below.

NOTE: Guests needing to purchase tickets that are not available online can purchase at the ticket window. Purchase the rest of your tickets online for guaranteed admission. Guest with online orders will be able to add items that are not available online at the ticket window on the day of their visit.   

ARRIVAL AND ENTRY PROCESS

Upon arrival you will be greeted by a Parrot Island team member who will explain the arrival and park entry process. They will also provide you a handout flyer for reference. Click here for park hours.

• You need to get in a virtual line with WaitWhile by going to this link.
• You will receive a text message to the number you provided asking you to stay in your vehicle.
• When it’s your turn to check in, you will receive another text message letting you know to come to the front gate for check-in.
• When you and your party arrive at the ticket window, please maintain proper social distancing by standing on sticker labeled “stand here”.
• When it’s your turn, please have all tickets available for scanning by holding it to the glass.
• You will be handed your wristbands. These must be worn at all times while in the park. If you require assistance to put a wristband on, please see an available team member.
• Bag checks are required prior to entrance. 
• Once it’s your turn to enter, please open your bag and present it to our team member. All items in the bag must be visible. For a list of prohibited items, please click here. 
• Enjoy your visit!

If a season pass holder does not feel comfortable visiting this season then a one time transfer for the 2020 season will be preformed. The following form must completed.

Season Pass holders also have the option to rollover their season pass to a 2021 season pass. To qualify for a rollover, the season pass holder cannot use or have used their season pass to enter or purchase tickets in the 2020 season. Pass holders will be required, as normal, to have an updated photo season pass card before allowed entry in 2021. As a reminder Parrot Island administrative offices are open at the park year round for pass processing.